LEGAL
Privacy Policy
Northmark Psychiatry L.L.C., doing business as Northmark Psychiatry (“Northmark Psychiatry,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our public website.
Scope of This Policy
This Privacy Policy applies to information collected through:
- The Northmark Psychiatry website
- Website contact or appointment-request forms
- Cookies and similar website technologies
- Communications initiated through the website
- Links to scheduling, telehealth, payment, intake, or patient-communication platforms
This policy governs our public website. It does not replace our Notice of Privacy Practices, which explains how Northmark Psychiatry uses and discloses protected health information under HIPAA and other applicable laws.
Information We Collect
Information You Provide
You may voluntarily provide limited information, such as:
- Your name
- Telephone number
- Preferred method of contact
- General scheduling or service questions
- Information included in a website inquiry
Our public website is intended to collect only limited administrative information.
Please do not submit diagnoses, symptoms, medical history, medication requests, treatment information, Social Security numbers, financial account information, or urgent concerns through an ordinary website form.
Current patients should use the secure patient portal or another communication method approved by Northmark Psychiatry.
Information Collected Automatically
Our website or hosting provider may automatically collect limited technical information, such as:
- Internet Protocol address
- Browser and device type
- Operating system
- General geographic region
- Pages visited
- Referring website
- Date and time of access
- Cookie and website-usage information
This information may be used to operate, secure, and improve the website.
How We Use Information
We may use website information to:
- Respond to questions and inquiries
- Contact individuals who request information
- Facilitate appointment scheduling
- Provide information about our services
- Operate and improve the website
- Protect our systems and prevent misuse
- Maintain appropriate administrative records
- Comply with legal, regulatory, and professional obligations
- Establish, exercise, or defend legal claims
Submitting a website inquiry does not establish a provider-patient relationship. A provider-patient relationship begins only after Northmark Psychiatry formally accepts an individual as a patient and all required registration and consent processes are completed.
Medical and Sensitive Information
Mental-health, medication, substance-use, treatment, and appointment information may be highly sensitive.
Do not submit sensitive medical information through an ordinary website form, unsecured text message, or other unapproved communication method.
Information submitted through the website may be subject to different privacy protections depending on its nature, how it is transmitted, and how Northmark Psychiatry receives and maintains it.
Protected health information maintained as part of patient care is handled according to our Notice of Privacy Practices and applicable federal and Minnesota law.
Contact Forms and Emergencies
Website forms are intended only for general administrative matters, such as:
- Asking about appointment availability
- Requesting general information
- Asking about accepted insurance plans
- Requesting a return telephone call
- Reporting a nonurgent website issue
Do not use a website form to:
- Request urgent clinical advice
- Request an urgent medication refill
- Request a medication change
- Submit medical records
- Report suicidal or homicidal thoughts
- Report a psychiatric or medical emergency
Website messages may not be reviewed immediately.
If you are experiencing an emergency, call 911, call or text 988, or go to the nearest emergency department. Northmark Psychiatry's website and contact forms are not emergency services.
Cookies and Website Analytics
Our website may use essential, security, preference, or limited analytics cookies to operate the website and understand general website performance.
You may be able to restrict cookies through your browser settings. Disabling cookies may affect certain website features.
Northmark Psychiatry does not use website information to target individuals with advertising based on their psychiatric symptoms, diagnoses, medications, appointment activity, or treatment needs.
We do not knowingly permit advertising platforms to collect information entered into patient-intake, appointment, portal-login, or clinical forms.
How We Share Information
We may share limited information with service providers that support our operations, such as providers of:
- Website hosting and maintenance
- Cybersecurity
- Appointment scheduling
- Secure communications
- Telehealth
- Payment processing
- Insurance administration
- Legal or professional services
We may also disclose information:
- At your request or with your authorization
- To comply with applicable law, court orders, or legal processes
- To protect the safety, rights, or property of Northmark Psychiatry or others
- To investigate fraud, misuse, or security incidents
- In connection with a legitimate business transaction, subject to applicable law
Northmark Psychiatry does not sell protected health information or personal information collected through its website for monetary compensation.
We do not disclose sensitive health information for targeted advertising or unrelated marketing.
Third-Party Platforms and Links
Our website may link to independently operated platforms used for services such as:
- Appointment scheduling
- Patient intake
- Telehealth
- Secure messaging
- Insurance administration
- Payment processing
- Patient-portal access
These platforms may include Headway, Zocdoc, Spruce Health, payment processors, and other service providers.
Information submitted directly to another platform is governed by that platform's own privacy policy and terms. Northmark Psychiatry does not control the privacy, security, or content practices of independently operated websites.
Telephone and Text Communications
By providing your telephone number, you authorize Northmark Psychiatry to respond to your inquiry by telephone or text regarding limited administrative matters, such as:
- Appointment availability
- Scheduling
- Registration
- Insurance
- General practice information
Message and data rates may apply. You may ask us to stop nonessential text communications.
Ordinary text messages may not provide the same protections as an approved secure platform. Current patients should use the secure patient portal or another communication method approved by Northmark Psychiatry for clinical matters.
Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, loss, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
We retain personal information only as long as reasonably necessary to:
- Fulfill the purpose for which it was collected
- Respond to inquiries
- Maintain appropriate business records
- Meet legal, regulatory, tax, insurance, or professional obligations
- Resolve disputes
- Protect safety and security
Clinical records and protected health information are retained in accordance with applicable healthcare requirements and our Notice of Privacy Practices.
Your Privacy Rights
Depending on the information involved and applicable law, you may have the right to request:
- Access to certain personal information
- Correction of inaccurate information
- Deletion of certain information
- Information about how your information is used
- Withdrawal of consent when processing is based on consent
- Discontinuation of certain communications
These rights may be limited by healthcare-record requirements, legal obligations, security concerns, and other applicable exceptions.
Requests concerning protected health information are governed by our Notice of Privacy Practices.
Children and Adolescent Patients
Our public website is not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization.
A parent, legal guardian, or legally authorized person should contact Northmark Psychiatry regarding services for a minor when appropriate.
The consent and confidentiality rights of adolescent patients may vary under Minnesota and federal law.
Changes to This Policy
We may revise this Privacy Policy to reflect changes in our services, technology, legal obligations, or privacy practices.
The updated policy will be posted on this page with a revised effective date. The revised policy will become effective when posted unless a different effective date is stated.
Contact Northmark Psychiatry
Questions, concerns, or privacy requests may be directed to:
Northmark Psychiatry L.L.C.
Privacy Contact: Titilope Omisakin, DNP, APRN, PMHNP-BC
Telephone: (763) 309-3143
Business Email: tomisakin@northmarkpsychiatry.com
For questions concerning protected health information, patient-record rights, or HIPAA matters, please review Northmark Psychiatry's Notice of Privacy Practices or contact the practice through an approved secure communication method.